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About Return and Exchange

We specialize in home audio & accessory production and sales. We devote ourselves in providing you quality products with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.

Definite details below

Before enjoying easy exchange & return policy, you must contact us for shipping address before sending the items back. All items sent back to us must be in their original condition i.e. unworn, unwashed, with all tags attached.

Please confirm the color, size and style when placing your order according to pictures we offer. After receiving our products, if you are not satisfied with color or size, but not quality problems, exchange or partial refund of purchase amount are available. Return shipping is at buyer’s expense.

 * As to quality problems or mistaken version, please take photos of the items and send them to us. We take full responsibility if quality problems are concerned.
 * If you would like to exchange items for a different style or request refund, please inform us the tracking number after the items are being shipped back. Once we receive your package, we will ship the item you reorder or refund your payment.
 * If you have any questions about returning your products, please contact us!


  No return or exchange under these situations:
 1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
  2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
  3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured.
 

About Cancelling

We can cancel the order for you free of charge if you contact us in time after your purchase.

1. For instock orders, please contact us within 8 hours the minute you finish the payment.
2. For custom orders, please contact us within 24 hours the minute you finish the payment.
3. Please click contact us at the bottom of our website, choose the department you require and submit your information there, we will write back to you at the first time as soon as we receive your e-mail. Overdue, a handling fee will be charged.
4. Orders can't be canceled once the parcels are dispatched

About Refund

Returned items are subject to verification of error by our QC team. Reimburse will be issued to your original account upon we well have your return. Usually, it takes 7 working days. please check your account by then. Sometimes there might be a delay in the refund to be processed. Please bear in mind that this is because we usually handle returns twice a week. Your understanding will be appreciated!